Marketing - Client Services Specialist II - Hybrid - Nashville, TN

Nashville, TN

Classification: Contract
Duration: 6-months
Job ID: 16421795
Location: Nashville, TN
No Third Party Candidates

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.

CereCore is seeking a Client Services Specialist to join our team in Nashville, TN.

Hybrid
Fulltime

Project Alignment : Denver Rebrand

Hours are 8 – 5 with an hour lunch
In office days are Monday, Wednesday and Friday

What are must-have desired traits/experiences that the Manager would most like to see?

REQUIRED: Experience with traffic management or project management of creative requests – OR -- Experience with creative production or marketing, but they want to go into more of a supportive role working with data or project management of creative requests.
REQUIRED: Past experience working for a creative agency, printshop or internal creative/marketing department
HIGHLY PREFERRED: Actual working experience with Workfront or other creative project management system (Asana, Wrike, etc) – real work experience, not just viewing training videos
PREFERRED: someone who is tech savvy and picks up new software easily

PREFERRED: someone who is very organized and has a passion for data and analytics

Job Identification
Client Services Specialist II
Process Level	COID 26493	Department Number 903E6	Department Name Marketing Services Organization (MSO)
Location HCA Corporate Campus		Supervisor Manager, Marketing Services Operations or Manager, Client Services		Subordinates (Y/N – If Y how many?) N

At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. That's more than just a privilege. At HCA Healthcare, it is our calling. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can improve more lives
in more ways.
As part of the Marketing Services Organization (MSO) the Client Services Specialist II will be focused on creative project intake and workflow management, using Adobe Workfront, to deliver on efficient and optimized shared services operations. This position will be responsible for facilitating marketing shared services at scale by coordinating the daily operations of a moderate scope of work. This is a support role for the Marketing Services Operations Manager.
This individual possesses a high level of sophistication when managing clients and daily activities. The person in this role will own communication with stakeholders for all incoming work requests within their assigned region to ensure client needs are matched with the proper service offering.

General Responsibilities:

Client Services Specialist II

Monitors new incoming creative requests through Adobe Workfront and reviews for accuracy before assigning work to the correct team
Assists design team leads with assigning work, allocating resources, and managing capacity within Adobe Workfront and other project management platforms
Serves as a primary point of contact for a group of marketing requesters throughout the work lifecycle to provide proactive updates to stakeholders
Independently handles client-facing communication to provide excellent customer service to stakeholders
Assists in driving operational excellence through partnership and collaboration across various high functioning teams
Ensures efficient routing of requests across the MSO spectrum to ensure adherence to SLAs
Collaborates with other members of the traffic team to build intake forms, project templates, and workflows within Adobe Workfront and other project management platforms

Requirements

RELEVANT WORK (Minimum amount of specifically related experience which is required to perform the role at this level. Experience Note in Other additional specific exp.)
Less than 1 year 1+ years 3+ years 5+ years	7+ years 10+ years 15+ years Other preferred/required experience:
EDUCATION (Minimum formal academic training which typically provides the knowledge and skills necessary for successful job performance. Note in Other if experience may be substituted.)
High School Graduate/Equivalent Associate’s Degree Required Bachelor’s Degree Preferred Bachelor’s Degree Required Master’s Degree Preferred		Doctorate Degree Required in _______________ Medical Doctorate (MD) Required Doctor of Pharmacy (PharmD) Required Technical Training Other as Noted:
OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.) • Adobe Workfront experience preferred • Proven client support experience, customer-oriented and ability to adapt/respond to different types of personalities • Ability to develop partnerships and be seen as trusted partner and resource with clients across internal and external stakeholders, offering consultation, solution-building and strategic support • Exhibits solid written, verbal, and non-verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization • Collaborative with some experience working within complex, matrixed organizations • Solid analytical skills and deadline driven, with ability to ensure quality while delivering on deadline and at pace • Strong time management, organizational skills, and attention to detail with the ability to oversee the management of projects and requests in a fast-paced environment • Track record of learning and applying new technologies quickly • Experience communicating technical concepts to non-tech-savvy end users • Assists in identifying ways to work more efficiently/effectively and improve operational processes • Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines • Approaches project and customer challenges with respect, optimism, creativity, a collaborative spirit, an intentional mindset, and ingenuity • Willing to jump in wherever assistance is needed, no task is too small

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Marketing - Client Services Specialist II - Hybrid - Nashville, TN

General Responsibilities:

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