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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Systems Administrator

Location: Nashville, TN
Date Posted: 02-15-2018
Classification: Contract
Contract Length: 10 months
 
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!.

Parallon Technology Solutions is seeking a Systems Administrator to join our team in Nashville, TN. This position is for second-shift, Tier 2 support of HCA's enterprise server infrastructure, Windows Server operating system, and VMWare ESX and Microsoft Hyper-V hypervisors

​**This position offers remote opportunity after training! 

Responsibilities:  ​
  •  Prioritize and work incident and work order ticket queues
  • Troubleshoot incidents escalated from Tier 1 support organization
  • Ability to communicate with various levels and types of end users and management
  • Provide proactive updates on incident status to customers
  • Manage ticket queues to adhere to established service level timelines
  • Escalate tickets to Tier 3 support as appropriate and in a timely manner
  • Identify opportunities to create automated service cart items
  • Other duties as assigned


Position Requirements:
  •  3 years of experience 
  • College graduate preferred
  • Desktop Skills and Customer Support experience, required 
  • Experience with Windows Server operating system, VMWare ESX and Microsoft Hyper-V hypervisors.
  • Knowledge of Ticketing systems 
  • Experience working in a enterprise environment - bonus 
 
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