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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Telephony Administrator

Location: Cape Girardeau, MO
Date Posted: 03-29-2018
Classification: Contract-to-hire
Contract Length: 6-months
 
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a Telephony Administrator to join our team in Cape Girardeau, Missouri. 

Responsibilities:    
  • Requires Avaya Phone System experience to perform daily job duties
  • Hands on Cisco responsibilities related to Cisco Call Manager and Cisco Phones
  • Will utilize Office 365 on a daily basis
  • Manages the day-to-day operations that control the flow inbound and outbound calls
  • Tracks all outbound and inbound dialer activity
  • Develop and make recommendations to line business management to ensure adequate production goals are accomplished
  • Provide testing assistance
  • Documents all requirements for implementations and changes
  • Assists with default reporting
  • Collaborate on troubleshooting and assist in development of solutions to eliminate system downtime.
  • Requires daily collaboration among teams

Position Requirements:
  • College degree preferred
  • 3+ years of experience required
  • Excellent communication skills required
  • Strong Cisco background that includes Cisco Call Manager and Cisco Phones
  • Must have Office 365 experience
  • Avaya Phone System experience required
  • Strong critical thinking skills required
 
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