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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

ServiceNow Business Analyst

Location: Nasvhille, TN
Date Posted: 08-09-2018
Classification: Contract-to-Hire
Contract Length: 6-months
Level: Mid
Job ID: 11254751

At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a ServiceNow Business Analyst to join our team. 

Responsibilities:  ​
  • Identify and solve IT operational opportunities using process improvement tools, policy and procedure auditing.
  • Assist the PTS organization in organizing, leading, executing and co-leading process improvement through service management processes and application.
  • Identify inefficient processes, workflows and assist in making them more efficient through utilization of service management applications.
  • Collect and analyze data in systematic ways for operational KPI analytics.
  • Assists in cost/benefit analysis for projects.
  • Develop and maintain training of all PTS resources for service management applications.
  • Maintain up-to-date reference materials for service management applications including knowledge base library.
  • Maintain adoption analytics.
  • Contribute to marketing strategies for service management applications utilization and knowledge.
 
Position Requirements:
  • 5+ years of relative experience is required.
  • Bachelor’s degree preferred.
  • Demonstrates initiative and exceptional client relationship skills.
  • Exceptional conflict management skills.
  • Able to communicate effectively in both written and verbal formats across all levels of personnel and executive management.
  • Actively identifies new areas for learning; regularly creating and taking advantage of learning opportunities.
  • Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks.
  • Ability to understand IT Operations processes and computer skills.
 
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