About Us

Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Technical Analyst

Location: San Antonio, TX
Date Posted: 08-10-2018
Classification: Contract
Contract Length: 4-months
Seniority Level: Mid
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a Technical Analyst to join our team in San Antonio, TX 

Responsibilities:  ​
  • Implement and support the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products.
  • Communicate and escalate incidents and requests beyond scope of ability to senior service resources.
  • Log and track incidents and requests; review incident and request tracking databases.
  • Provide on-call support based on division IT staff rotation, and carries a pager as warranted.
  • Investigate hardware problems and perform minor system hardware and communication connection repairs.
  • Provide onsite technical support on projects.
  • Mentor and train Division Technical Analysts.
  • Participate in facility-based IT project planning, as needed.
Position Requirements:
  • 2+ years of broad technical experience required.
  • Bachelor's degree in information systems or healthcare-related field is preferred.
  • Proactively manages resources and priorities workload.
  • Demonstrated ability to multi-task.
  • Strong analytical skills.
  • Demonstrated customer orientation; strength in analytical, math, and reasoning skills.
  • Effectively communicates verbally and in writing.
  • Demonstrated proficiency in MS Office applications.
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