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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Senior Technical Analyst - Clinical

Location: Aventura, FL
Date Posted: 10-04-2018
Classification: Contract to Hire
Contract Length:  3-months
Seniority Level: Senior 
 
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a Senior Technical Analyst to join our team in Aventura, FL.

Responsibilities:  ​
  • Reviews, analyzes, and evaluates information technology systems operations.
  • Determines user needs and requirements and recommends ways to improve systems.
  • Serves as primary point of contact between users and engineering/development staff.
  • Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products.
  • Provides advanced, hands-on technical support across a broad range of technical user problems; repairs equipment and performs preventative maintenance.
  • Communicates and escalates incidents and requests beyond scope of ability to senior service resources
  • Logs and tracks incidents and requests; reviews incident and request tracking databases
Position Requirements:
  • 5+ years of related experience required 
  • Bachelor’s degree in information systems is preferred
  • Strong experience supporting technology infrastructure including Network and System Administration
  • Proactively manages resources and priorities workload
  • Demonstrated customer orientation; strength in analytical, math, and reasoning skills
  • Effective written and verbal communication
  • Demonstrates broad knowledge of technology and solutions
  • Exposure to the following systems is a plus:
    • Nurse Call Systems
    • RTLS (real time location systems)
    • CenTrak Products
    • Intelligent Insites Products 
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