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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Technical Analyst

Location: Brigham City, UT
Date Posted: 10-09-2018
Classification: Contract to Hire
Contract Length: 6-months
Level: Mid
Job ID: 11463857
 
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a Technical Analyst to join our team in Brigham City, Utah.

Responsibilities: 
  • Implements and supports facility and division desktop and phone equipment and software. 
  • Is the key technical resource responding to end user desktop and phone incidents and requests reported to the Service Desk. 
  • Supports clinics associated with the facility.  
  • Perform basic network troubleshooting and support as needed.
  • Support software imaging and installations of Window OS.
  • Mobile device support and setup including email configuration.
  • Reports problems beyond scope or ability in a timely manner to senior-level support personnel.  
  • Support to other division and facility IT personnel as needed.
  • Participation in 24x7 on-call support is provided based on division IT staff rotation.    
  • Works under general supervision, reporting to the Director of IT. 
  • Adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop and phone equipment and software.
Position Requirements:
  • 2 to 5 years of technical experience required.
  • Bachelor’s Degree preferred.
  • Hospital experience is a plus.
  • Strong troubleshooting skills required.
  • Must have strong experience supporting Windows environments.
  • Experience with basic networking fundamentals and VOIP a plus.
 
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