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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Telecom Analyst

Location: Nashville, TN
Date Posted: 11-19-2018
Classification: Contract
Contract Length: 6-Months
Job ID: 11614932
 
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a Telecom Analyst to join our team in Nashville, TN. 

Responsibilities: 
  • Provide Tier 2 and Tier 3 Support for Webex Meeting and Teams solutions.
  • Subject Matter Expertise (SME) for Cisco Webex “Meeting Center” sites including features like CMR, advanced Audio/Video troubleshooting, and comprehension of networking essentials for Audio and Video.
  • Troubleshoot Single Sign On (Ping) issues and support for mobile device applications for both iOS and Android.
  • Project resource for migrating from PGi Audio to Cisco Webex Cloud Connected Audio.
  • Possess Audio Integration expertise to aid in end user and site admin training, Webex recordings, video support, mobile device support, and event facilitation and consultation.  
  • General Webex meeting suite and Webex Teams incident resolution, including SSO management and database administration.
  • Report via admin portals and vendor data.
 
Position Requirements:
  • Bachelor’s Degree or relevant Technical Training preferred.
  • 3+ years of relevant work experience preferred.
  • Proficient in PowerShell a plus.
  • Windows PC and Server administration experience is required.
  • Experience with scripting languages, SQL query, Advanced Excel a plus.
  • Cisco certifications preferred in Audio and Video.
  • Microsoft certifications a plus.
  • 24x7 on-call rotation across varying Windows and Linux server technology may be required.
 
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