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Parallon Technology Solutions, LLC. (PTS) provides EHR clinical, IT help desk, application support, IT managed services, hosting, technical staffing and strategic IT consulting services to hospitals, outpatient facilities, and large physician groups nationwide. With a team of over 400 clinical, financial and technical professionals, PTS has implemented EHR systems in more than 300 facilities. PTS offers staffing and remote support services for all major EHR acute and ambulatory platforms as well as their ancillary applications.

Product Analyst

Location: Nashville, TN
Date Posted: 11-29-2018
Classification: Contract
Contract Length: 7-Months
Level: Mid
Job ID: 11648091
 
At Parallon Technology Solutions (PTS), we serve and enable those who care for and improve human life in their communities. Visit our website to learn more about us!

Parallon Technology Solutions is seeking a Product Analyst to join our team in Nashville, TN. 

Responsibilities: 
  • Assists in developing strategies, vision, and execution efforts related to the service line offerings supported by IT&S. 
  • ​Subject Matter Expert (SME) for assigned products/applications, including how the system(s) works, how data gets into the system, and infrastructure components.
  • Creates and maintains product and application documentation for Information Systems Account Management (ISAM), support matrix, functional and non-functional requirements, presentations, and enhancement training materials/user guides.
  • Communicates and establishes relationship with Business Owner, as well as developers, testing (QA), and Product Owner.
  • Acts with empathy and without hesitation providing the highest level of service to customers/end users.
  • Coordinates resolution activities for production issues across multiple partners.
  • Manages incidents through ServiceCentral, including daily monitoring and tickets from field.
  • Creates Team Foundation Services (TFS) for application development and enhancements.
  • Ad Hoc reporting and analysis through SQL, Excel, Tableau, etc.
 
Position Requirements:
  • 5-7 years of relevant experience required.
  • Bachelor’s Degree preferred, or relevant work experience as a substitute.
  • Meditech or other EHR experience preferred.
  • Experience creating custom SQL queries preferred.
  • Creative Excel experience used to solve problems or identify data patterns preferred.
  • Ability to communicate to a wide range of stakeholders with significant variance in technical knowledge.
  • Ability to solve problems in a complex and highly matrixed environment.
  • Ability to independently research and suggest ideas in an abstract and discrete manner.
  • Ability to work independently and motivated to develop opportunities.
  • Must enjoy figuring out how things work.
  • Some travel involved.
     
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